How do I create new cages in the web portal?
Creation of new cages in the web portal is handled by OptoScale Support. This ensures correct setup, data quality, and proper connection to existing sites and equipment.
How to proceed
To have new cages created, please contact OptoScale Support and provide:
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site name
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number of new cages
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cage numbers or preferred naming
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any additional relevant information (e.g. intended use or equipment)
Support will then ensure the cages are correctly created and made available in the web portal.
When is it necessary to create a new cage?
You should contact OptoScale Support if:
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data already exists for the requested cage in the web portal, but it belongs to a previous or different fish group
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there is old or historical data associated with the cage that should no longer be used
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the cage you want to use does not exist in the web portal
After creation
Once the cages are created:
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they will be visible in the web portal
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equipment can be linked to the correct cage (either by us or you)
- See how here (method 1): How do I move a bioskop from one pen to another in the web portal?
Can't find the answer you're looking for? Don't hesitate to reach out – we're here to help!
Norway
Email: support@optoscale.noPhone: +47 930 73 377
Opening hours:
Monday–Friday: 9:00 AM – 6:00 PM
Saturday–Sunday: 10:00 AM – 2:00 PM
Iceland / UK / Faroe Islands
Email: support@optoscale.noPhone: +47 930 73 377
Opening hours:
Monday–Friday: 8:00 AM – 5:00 PM
Saturday–Sunday: 9:00 AM – 1:00 PM
Canada
Email: support.canada@optoscale.no
Phone: +1 250 201 9995
Monday–Friday: 9:00 AM – 3:00 PM
Chile
Email: support.chile@optoscale.noPhone: +56 933 584 504
Opening hours:
Monday–Friday: 9:00 AM – 3:00 PM